Refund policy

01Your first payment

If CarrySpec is not right for you, ask within 14 days of your first payment for a plan, and we refund it in full. No reason is needed. This is once for each customer.

02Cancelling

You can cancel a plan at any time. It stays until the end of the month you paid for, and is not renewed after that. A month that has started is not refunded, except as below.

03When we always refund

• We charged you by mistake, or twice for the same month.
• We charged you after you cancelled.
• CarrySpec was unavailable for a large part of a month you paid for: we refund that month, in part or in full.
• We closed your paid account without you having broken our Terms of service: we refund the unused part of the month.
• We took away something central to your plan, and you cancelled because of it: we refund the rest of the month.

04How to ask

Write to hello@carryspec.com from your account's email address, and say which payment. We reply within 5 working days.

A refund goes back the way you paid, through Lemon Squeezy, our payment provider. It usually reaches you within 5 to 10 working days, depending on your bank.

05Custom plans

A plan we agree with you directly, such as a Custom plan or one paid by invoice, is refunded as we agree in writing.

06Your rights

Where the law where you live gives you more rights to a refund, you have them: this policy takes none away. Lemon Squeezy, as the seller of record, may also handle a refund request under its own terms.

If something is wrong with a payment, please write to us before disputing it with your bank: we can usually put it right faster.